At Normanville Beach Rentals, we respect your privacy and are committed to protecting the personal information of our guests, property owners, and partners. This policy explains how we collect, use, and protect personal data in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information that is necessary for providing our services, including: names, contact details, addresses, booking information, payment details, and property details for owners. We may also collect feedback, maintenance reports, and communication records related to bookings or property management.
2. How We Collect Information
Information is collected directly from you when you make a booking, fill in a form, subscribe to our updates, or communicate with us. We may also receive information through third-party booking platforms such as Airbnb, Stayz, or Booking.com when you use their services.
3. How We Use Your Information
We use personal information to:
- Manage property bookings and guest stays
- Communicate with property owners, guests, and service providers
- Process payments and security bonds
- Manage maintenance, cleaning, and guest support requests
- Comply with our legal and accounting obligations
- Improve our services and website experience
4. Disclosure of Personal Information
We only share personal information when necessary to deliver our services. This may include sharing information with cleaning and maintenance contractors, booking platforms, or financial institutions. We do not sell or rent personal data to any third party. Information may also be disclosed if required by law or government authority.
5. Data Storage and Security
All personal information is stored securely in password-protected systems and cloud storage. We take reasonable steps to ensure your data is safe from misuse, interference, loss, or unauthorised access. Only authorised staff have access to this information for the purpose of performing their duties.
6. Access and Correction
You may request access to, or correction of, the personal information we hold about you at any time. To do so, please contact us using the details provided below. We may require verification of your identity before releasing information.
7. Marketing Communication
From time to time, we may contact you with updates, local news, or promotional offers relevant to our services. You can opt out of receiving these communications at any time by emailing us or using the unsubscribe link provided.
8. Cookies and Website Data
Our website may use cookies or analytics tools to improve your browsing experience and monitor site performance. These tools do not collect personally identifiable information. You can adjust your browser settings to disable cookies if preferred.
9. Contact Information
If you have any questions about this Privacy & Data Policy or wish to access or update your information, please contact us at:
Normanville Beach Rentals
Email: info@normanvillebeach.com.au
10. Policy Updates
This Privacy & Data Policy may be updated periodically to reflect changes in our operations or legal obligations. The latest version will always be available on our website at www.normanvillebeach.com.au/privacy.
We value your trust and are committed to handling your personal information with transparency and care. Thank you for choosing Normanville Beach Rentals.